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Complaints

Help us improve our products and services, share your experience with us.

What happens next?

After you get in touch, we will:

  • Acknowledge your complaint via email or call and share a complaints reference number;
  • Provide you with an update on your case investigation within two (2) working days;
  • Deliver a suitable resolution within five (5) working days from receipt of your complaint.

We are committed to providing our customers and partners with products and services of the highest standards.

If you feel our response did not completely satisfy your request, you may notify our appeals committee to re-assess the complaint within 3 months of the date of the initial resolution by emailing complaint.appeal@metlife.aeOne of our representatives will respond to you within five (5) working days.

Click here to download our complaints process and flow chart.

If you are dissatisfied with our final response you may refer your complaint to the Insurance Regulator.

You may do so by sending details of your complaint, stating the MetLife Complaint Reference Number, to the relevant Regulator:

For Dubai Health Insurance complaints, you can contact the Dubai Health Authority (DHA) using the online complaint form or the details below:

E-Mail: wasselsotak@dha.gov.ae

Toll Free (24/7): 800342 (800 DHA)

For Abu Dhabi Health Insurance complaints, you can contact the Health Authority of Abu Dhabi (HAAD) using the online complaint form or the details below:

Email: contact@abudhabi.ae

Telephone: +971 2449 3333 or Local Toll Free Number: 800 555

For all other UAE Insurance Policies, you can contact the Insurance Authority using the online complaint form or the details bellow:

Email: contactus@ia.gov.ae

Telephone: +971 2499 0111

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Lines are open from 8:30am to 7:00pm (UAE time; GMT + 04:00 hour)

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    UAE

    Ubora Office Towers
    Business Bay
    Office no. 1903
    P.O. Box 72578
    Dubai, UAE

    Bahrain

    Office # 31, Building # A0452
    Road # 1010 Sanabis 410
    P.O. Box 20281                        
    Manama 319, Kingdom of Bahrain

    Kuwait

    15th Floor, Rakan Tower
    Salhia, Fahad Al-Salem Street
    P.O. Box 669
    Safat 13007, Kuwait

    Oman

    Haffa House Hotel, 2nd Floor
    P.O. Box 894
    P.C. 114, Muttrah, Sultanate of Oman

    Qatar

    Jaidah Square Building
    Airport Road, near HSBC main branch
    2nd floor
    P.O.Box 913
    Doha, Qatar