Due to Coronavirus (COVID-19), the contact centre will operate daily from 8 am to 7 pm (UAE time) –If you need support outside of these hours please feel free to use the self service options available on our website https://www.mymetlife.net/ or download our mobile app.
Help us improve our products and services, share your experience with us.
What happens next?
After you get in touch, we will:
Acknowledge your complaint via email or call and share a complaints reference number;
Provide you with an update on your case investigation within two (2) working days;
Deliver a suitable resolution within five (5) working days from receipt of your complaint.
We are committed to providing our customers and partners with products and services of the highest standards.
If you feel our response did not completely satisfy your request, you may notify our appeals committee to re-assess the complaint within 3 months of the date of the initial resolution by emailing email@example.com. One of our representatives will respond to you within five (5) working days.
Click here to download our complaints process and flow chart.
If you are dissatisfied with our final response you may refer your complaint to the Insurance Regulator.
You may do so by sending details of your complaint, stating the MetLife Complaint Reference Number, to the relevant Regulator:
For Dubai Health Insurance complaints, you can contact the Dubai Health Authority (DHA) using the online complaint form or the details below: