Skip Navigation

Please note

Thank you for your interest in our conent . The current page translation that you are looking out is under construction and will be made avaialble soon.

Forms & Guides

The forms available herein can be used to make changes to your policy such as changes to your contact details, beneficiaries, partial withdrawals and other policy amendments.

We recommend to use our online portal to submit change requests for a quicker processing time. However, incase you need to submit the request manually using the forms, the processing time will be extended.  As we continuously strive to improve our services, please be informed that you will receive an SMS after the processing of all payment related requests. As such, please may you ensure that your contact information is always up to date.

These forms are required for:

  • Changing address
  • Amending existing policy(ies)
  • Taking advantage of some of your policy features (loan, partial surrender, etc...)


Where should I send the completed form(s)?

By mail to: Customer Care MetLife, PO Box 371916, Dubai, UAE


Note that the above email is a no-reply mail box that only receives documents. If you have a query and need assistance, please visit this link:

Download Forms:

        Change of Address Form

        Declaration & Undertaking regarding a Lost Policy Form

        Policy Loan Request Form 

        Policy Full Maturity and Release Form

        Policy Partial Maturity and Release Form

        Policy Partial Surrender and Release Form

        Policy Full Surrender

        Request for addition of Recovery Benefit Plan Rider

        Request for Policy Change - Life (Change of Name, Beneficiary, Method of premium payment) 

        Request for Policy Change - Personal Accident (Change of Name, Beneficiary, Method of premium payment)

        Specimen of Signature

        Health Certification

        W-8BEN-E Entities

        W-8BEN Individuals


        Authority & Indemnity

        Telegraphic Transfer      

        Transfer between sub account          

        Beneficiary Endorsement

For Medical Claims or Individual Claim forms please access:

CRS Individual 

CRS Controlling Person

CRS Entity

FAQs about CRS

Instructions to receive your funds by Wire Transfer (when applicable)

To prevent any delays in receiving your funds by Wire Transfer, please include the following details when confirming your payment instructions:

  • Bank Name
  • IBAN (Account Number if the country does not use IBAN)

Full name Swift code

Note: include IFSC if requesting the transfer to India.

For Medical Claims or Individual Claim forms please access:

This form is required for:

Delivery of your medications to your doorstep thanks to Aster Pharmacy

Where should I send the form & prescription(s)?

By email to Aster Pharmacy at or by fax to +971 4 267 2946

Download form:

Home Delivery Order Form


The following documents are for your information and reference only:

HAAD Requirements Form for Group Medical Policies (designed by MetLife): This document provides you with all the information you may need to update the records for all your existing employees / dependents as well as any future employees / dependents.

Note: If you have any undeclared members who should be enrolled under a HAAD compliant scheme, kindly provide the required documentation as explained in the above document and send it to your respective insurance consultant’s email address.

HAAD Circular no. CEO/254/11: Document explaining the process related to Dependent Violation

HAAD Circular no. 32 (English) / (Arabic): Document providing details about theCertificate of Continuity of Health Insurance Scheme Coverage

HAAD Circular no. 35 (English) / (Arabic): Document providing details for the Issuance and Renewal of the Health Insurance Card

HAAD Circular no.41: Document providing details for the Issuance of the Health Insurance Card to newcomers

HAAD Circular no.DG48-14: Circular confirming that linking Emirates ID cards to the Pesonal Registration Database in "KEH" is now mandatory


The Forms, when completed, should be sent to your Insurance Consultant's e-mail address.

Declaration Form (to be signed, dated and stamped by your company): A mandatory form to be completed upon renewal for existing policies and on inception for new policy or new subgroup.

Undertaking Letter (to be printed on your company's letterhead): A document requested by HAAD to be completed by the employer or the sponsor for each "newcomer".

Dependent Violation Appeal Form: A HAAD document to be completed when appealing for a dependent violation

Updated Electronic Data Interchange (EDI): To be completed when amending any detail on the policy such as addition/deletion of an employee or dependent, salary update, etc...


Already a member? Log in or register now to manage your policies, track your health and access exclusive wellness-related content.

Sign In Now