Forms & Guides
Individual Policies
The forms available herein can be used to make changes to your policy such as changes to your contact details, beneficiaries, partial withdrawals and other policy amendments.
We recommend to use our online portal to submit change requests for a quicker processing time. However, incase you need to submit the request manually using the forms, the processing time will be extended. As we continuously strive to improve our services, please be informed that you will receive an SMS after the processing of all payment related requests. As such, please may you ensure that your contact information is always up to date.
These forms are required for:
Form Library
By mail to: Customer Care MetLife, PO Box 371916, Dubai, UAE
By email: PolicyChange-Gulf@metlife.com
Note that the above email is a no-reply mail box that only receives documents. If you have a query and need assistance, please visit this link: https://www.metlife.ae/who-we-are/contact-us/policyholders/
Declaration & Undertaking regarding a Lost Policy Form
Policy Full Maturity and Release Form
Policy Partial Maturity and Release Form
Policy Partial Surrender and Release Form
Request for addition of Recovery Benefit Plan Rider
Request for Policy Change - Life (Change of Name, Beneficiary, Method of premium payment)
For Medical Claims or Individual Claim forms please access: https://www.metlife.ae/en/how-we-can-support-you/make-a-claim/
To prevent any delays in receiving your funds by Wire Transfer, please include the following details when confirming your payment instructions:
Bank Name
IBAN (Account Number if the country does not use IBAN)
Full name Swift code
Note: include IFSC if requesting the transfer to India.
For Medical Claims or Individual Claim forms please access: https://www.metlife.ae/en/how-we-can-support-you/make-a-claim/
This form is required for:
Delivery of your medications to your doorstep thanks to Aster Pharmacy
Where should I send the form & prescription(s)?
By email to Aster Pharmacy at metlife@asterpharmacy.com or by fax to +971 4 267 2946
Download form:
Circulars
The following documents are for your information and reference only:
HAAD Requirements Form for Group Medical Policies (designed by MetLife): This document provides you with all the information you may need to update the records for all your existing employees / dependents as well as any future employees / dependents.
Note: If you have any undeclared members who should be enrolled under a HAAD compliant scheme, kindly provide the required documentation as explained in the above document and send it to your respective insurance consultant’s email address.
HAAD Circular no. CEO/254/11: Document explaining the process related to Dependent Violation
HAAD Circular no. 32 (English) / (Arabic): Document providing details about theCertificate of Continuity of Health Insurance Scheme Coverage.
HAAD Circular no. 35 (English) / (Arabic): Document providing details for the Issuance and Renewal of the Health Insurance Card
HAAD Circular no.41: Document providing details for the Issuance of the Health Insurance Card to newcomers.
HAAD Circular no.DG48-14: Circular confirming that linking Emirates ID cards to the Pesonal Registration Database in "KEH" is now mandatory
Forms
The Forms, when completed, should be sent to your Insurance Consultant's e-mail address.
Declaration Form (to be signed, dated and stamped by your company): A mandatory form to be completed upon renewal for existing policies and on inception for new policy or new subgroup.
Undertaking Letter (to be printed on your company's letterhead): A document requested by HAAD to be completed by the employer or the sponsor for each "newcomer".
Dependent Violation Appeal Form: A HAAD document to be completed when appealing for a dependent violation.
Updated Electronic Data Interchange (EDI): To be completed when amending any detail on the policy such as addition/deletion of an employee or dependent, salary update, etc...